Refund Policy | ZenoraIPTV – Best IPTV Service

💰

ZenoraIPTV 24-Hour Money-Back Guarantee

We stand behind the quality of ZenoraIPTV. If you're not satisfied within 24 hours of your first subscription, we'll refund you — no questions asked. Stream with complete confidence.

1. Overview

ZenoraIPTV delivers a digital IPTV streaming service that is activated instantly upon subscription. Because our service is delivered digitally, refunds are evaluated according to the conditions described in this policy.

2. Refund Eligibility

Situation	Refund?
Request within 24 hours of first purchase — service not working	✅ Full Refund
Technical issue caused by ZenoraIPTV servers (verified)	✅ Full or Partial
Duplicate payment / charged twice by mistake	✅ Full Refund
Request after 24 hours with active service	❌ Not Eligible
Change of mind after service is confirmed working	❌ Not Eligible
Incompatibility due to user's internet or device	❌ Not Eligible
Subscription renewal already processed	❌ Not Eligible
Free trial account	❌ N/A (trial is free)

3. How to Request a Refund

Contact us within 24 hours of purchase via email at support@zenoraiptv.store or WhatsApp.

Provide your order ID, email used to purchase, and a brief description of the issue you experienced.

Our team reviews your request within 12 hours and responds with a decision.

If approved, the refund is processed back to your original payment method within 5–10 business days.

4. Non-Refundable Situations

Service was working correctly and you simply changed your mind
You purchased the wrong plan and have already used the service
Issues caused by your internet speed or connection instability
Incompatibility with an unsupported third-party IPTV player app
Account suspended due to violation of our Terms of Service
Refund requests made after the 24-hour window has passed

5. Chargebacks

Please contact our support team before initiating a chargeback with your bank. Unauthorized chargebacks may result in immediate account suspension. We always resolve issues quickly and fairly.

6. Contact for Refund Requests

📧 Email: support@zenoraiptv.store
💬 WhatsApp: +44 7418315292
🕐 Response time: within 12 hours, 7 days a week